If the licensee and the CRA cannot agree on the resolution of a CRA complaint against a Licensee then a formal complaint is filed with the State Administrative Hearings Division and presided over by an Administrative Law Judge. The agency has the final word however so the Administrative Law Judge renders a Proposed Findings of Fact and Conclusions of Law. The Licensee may file a Request for Reconsideration.
A party may request an opportunity to submit a post-hearing brief, which the ALJ may deny or may require on his or her own initiative.
Within 21-days of the Proposed Findings of Fact and Conclusions of Law, a licensee may file exceptions to the Proposed Findings of Fact and Conclusions of Law. The other party may file a reply to such exceptions within 14-days.
If an adverse Proposed Findings of Fact and Conclusions of Law is adopted by the CRA a licensee may appeal it to circuit court, probate court or the court of appeals; a copy of the application of appeal must be filed with the administrative hearing system.
Where for justifiable reasons the record testimony made at the administrative hearing is found to be inadequate for purposes of judicial review, the administrative law judge on his or her own initiative or on request of a party, shall order a rehearing.